❓ Frequently Asked Questions (FAQ) Oldest Supermarket in Ason – Serving Generations with Trust

📍General Information

1. What are your opening and closing hours?
We’re open every day from 4:30 AM to 11:59 PM, including weekends.

2. Where exactly are you located in Ason?
You’ll find us at the heart of Ason, just a few steps from Annapurna Temple – a landmark known to all locals.

3. Do you have parking facilities nearby?
Yes, public parking is available near Indra Chowk and Rani Pokhari, within a short walking distance.

4. How long has your supermarket been in business?
We’ve proudly served the Ason community for over 130 years, making us one of the oldest and most trusted stores in Kathmandu.

5. Are you open during public holidays and festivals?
Absolutely! We stay open during major festivals with extended hours to meet your needs.

🧺 Product Availability

6. Do you sell fresh vegetables and fruits daily?
Yes, we receive fresh local produce every morning, ensuring top quality for our customers.

7. Do you stock imported or international products?
We carry a wide range of authentic imported items, including snacks, condiments, supplements, and household goods.

8. Can I find organic or locally sourced items here?
Yes, we support local farmers and offer organic grains, pulses, and herbs whenever available.

9. Are your products authentic and branded?
All our products are genuine and sourced from trusted suppliers – no duplicates or expired items.

10. Do you offer special festival or seasonal items?
Yes, from Dashain tika sets to Tihar sweets, we stock everything you need for the Nepali calendar.

Pricing & Payments 💵

11. Are your prices fixed or negotiable?
We maintain fair, fixed prices for all items. Our goal is to keep pricing consistent and transparent.

12. Do you accept digital payments?
Yes! We accept eSewa, Khalti, FonePay, QR codes, and all major Nepali bank cards.

13. Is there a minimum purchase amount for card or QR payments?
There is no minimum, but we encourage purchases above NPR 100 for QR/card use to help cover transaction fees.

14. Do you offer any discounts or loyalty programs?
Yes, seasonal discounts are available and a loyalty program is launching soon for our regular customers.


Order & Delivery Services 🛍️

15. Can I order products online or via phone?
Yes. You can call us directly or message us on WhatsApp - Click ME ! to place your order.

16. Do you offer home delivery in Kathmandu?
Yes, we deliver across Kathmandu Valley within 24 hours.


17. What is the delivery charge and timeframe?
Delivery is free for orders above NPR 3000. For smaller orders, a nominal fee of NPR 100–250 may apply depending on location.



18. Can I return or exchange products? What is your return policy?
Yes. Unopened items can be returned or exchanged within 3 days of purchase with the receipt.



📦 Bulk & Wholesale Orders

19. Do you offer wholesale rates for retailers or events?
Yes. We offer competitive wholesale pricing for restaurants, shops, events, and community functions.

20. How can I place a bulk order?
Please contact our store manager directly or Email US Click with your requirements. We'll prepare your order with care.

Customer Support

21. How can I contact your store for inquiries?
Call us directly at 📞 Call US Ason Market Operator during business hours.

22. Is there a WhatsApp for quick service?
Yes. Message us anytime at WhatsApp - Click ME ! for fast responses.

23. Can I speak to someone in Nepali, Newar, or English?
Of course! Our team speaks Nepali, Nepal Bhasa (Newar), and English to serve all customers comfortably.